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Wings Financial

Maximizing efficiency during challenging market conditions


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Background

As a member-owned credit union since 1938, Wings Financial has long put an emphasis on maximizing the member experience in order to strengthen relationships and grow business. With 333,000 members and counting, Wings has used this approach to position itself as one of the nation’s top 40 credit unions.

2.5 hour

verification turnaround time

8x

the processing time

Improved

 the borrower experience

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Pain points

Streamlining Income Verifications Amid Economic Headwinds

As the mortgage market experienced drastic shifts in 2022, the Wings Financial team was tasked with maintaining member excellence while increasing automation and efficiency despite economic headwinds. After chatting with both borrowers and her processing team, Keri realized that the challenges around income verifications were creating internal and external frustrations.

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Increased touch points and redundancy.

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Economic headwinds were affecting process automation.

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Verifications create frustrations for the member experience.

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My team has truly had a great experience with Truework. We love proactive communication because it puts us in the driver’s seat and minimizes lag time. There hasn’t been a single file that we’ve struggled on with Truework.
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Keri HallMortgage Processing Manager
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Using Truework

Truework's Verification Process Improves Turnaround Time and Reduces Frustration

Keri was impressed by Truework's detailed and transparent verification process, which included automated verifications and status updates. This eliminated the need to pester members for income documentation and, with proper training, helped Keri's team achieve an average turnaround time of 2.5 hours, improving visibility and reducing frustration.

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Detailed and transparent status updates on every verification.

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Direct integration with Wings Financial’s Loan Origination System.

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Decreased processing time to 2.5 hours from 2-3 days.

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Ready to get ahead of the market with Truework?

Talk to our team of verification experts to learn more about how Truework can help your team save money and get more done.

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