Customer Stories

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See how customers use Truework to change the way they run verifications

Mortgage Lending

Pennymac Makes Verification Efficiencies In Advance Of Market Return

By automating income and employment verifications with Truework for their consumer direct loans, Pennymac reduced their total cost of ownership by 20% and saved their teams tens of thousands of hours.

20% cost savings across their entire verifications process

14,000+ hours saved for their loan fulfillment teams

5+ processes simplified to a single end-to-end verification process

MORTGAGE LENDING

Virginia Credit Union reduces loan spend and increases productivity

By leveraging Truework to remove manual efforts from the income and employment verification process, VACU has been able to drive increased efficiency in their production operation.

50% reduction in verification processing time

76% completion rate for 2025 (Jan 1 – May 15)

91% completed within 72 hours (Smart Outreach)

4+ processes simplified

60% cost savings on vendor verification per application

Mortgage Lending

Bravera Bank Drives Loan Processing Efficiencies by Consolidating Processes

Using multiple vendors for income and employment verifications was the standard process for Bravera’s loan processing team until they realized that one of the platforms they were using could do it all—and that was Truework.

75% reports completed by Truework within 1 business day

67% decrease in time to submit to underwriting

5+ processes simplified to a single end-to-end verification process

Multifamily & Residential Property Management

Magellan Development Group Keeps Delinquency Rates Low

With Truework’s multi-method verification platform, Magellan Development Group automated their resident screening process and removed the need for manual document review.

100% decrease in escalations to management for additional review after 1 month with Truework

1 end-to-end verification process through Yardi

Wings Financial

Automated verifications through Truework helped Wings Financial maintain their high-bar for member experience while increasing efficiency during a fluctuating-rate environment.

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NJ Lenders

Despite market conditions, NJ Lenders is on track for their third best year in company history through efficiency with Truework.

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Octane Lending

Fast motorcycles need faster loans: How Truework helped Octane fuel growth and increase efficiency.

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4 of 5

top mortgage lenders

75%

completion rate

99.95%

accuracy

80%

reports within 24 hours

"Truework has been a highly valued and agile partner for our organization. As competitors in the market significantly increased their fees, Truework proactively offered cost-effective solutions through their innovative credentials product. This strategic partnership has been instrumental in achieving substantial cost reductions, enhancing our customer experience, and streamlining operational efficiency. We are confident in Truework's continued growth and market penetration."

Jensen SzakalyManaging Director, Mortgage Fulfillment Division

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"Truework does a great job being the middle connection between us, as the lender, and the employer to obtain all of the necessary information to complete income and employment verifications. While we can measure the costs and turn times savings, the overall partnership we’ve created with Truework is unmeasurable due to their accountability and reliability."

Jennifer TrentMortgage Processing Assistant Manager

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“Truework shifts the responsibility of verifying documents from the on-site team to a third party (Truework), where all they do is verify applicants. So the team doesn't have to worry about their ability to know things like: what different payroll and bank statement fonts are supposed to be. They can worry about doing their job. They don’t have to spend time and energy on knowing what is or is not real or verifiable.”

Ben TreutlerDirector of Property Management

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“Truework has given me the confidence to complete my job and have faith that I'm going to get the information that I need and that it will be accurate. I've never had to go back to Truework and ask them to update or fix something. It seems like we are hitting that mark every time with the underwriter and they are satisfied with the information, so there's a lot less back and forth. For me, Truework has provided efficiency, time savings, and confidence.”

Whitney HahnMortgage Processing Lead

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“The value [that Truework has provided] is knowing that our team has the right tools available to them. We don't have to use several logins across different websites or different providers. We’re able to log into our LOS and complete requests without having to spend time running around making phone calls or sending in additional documentation. We can sit back and let Truework do its thing, and at the end, we get the verification and get the loans closed for our customers."

Dusty ErhardtMortgage Operations Supervisor

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