Using the API

Rate Limits

API rate limits and how to work with them

The Truework API safeguards itself from bursts of incoming traffic by employing API limits on each endpoint. Users who send multiple requests in quick succession may begin to see 429 error responses from the API. We recommend retrying requests using exponential backoff once receiving a 429 response.

There are two types of limits:

  • IP Address: Limits that apply to the IP address that requests are coming from
  • Account: Limits that apply to the overall account

Default rate limits

The following table outlines the default rate limits for the Truework API:

Limit typeLimit
IP address10 requests per second
Account10 requests per second

Questions on rate limits?

If these rate limits do not fit your use case, please reach out to implementations@truework.com to discuss alternative options.