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Truework is a platform for HR teams that responds to employment and income verification requests. Truework helps lenders, background check companies, and property managers get authorized access to an employees’ information during the application process.

You can get started by adding the Truework app to your HR/payroll system. When you get a request from a lender, background check company or other third party (a “requester”), forward them to Truework and we handle it from there. To check the status of all requests and see what information has been shared with whom, login to your dashboard at app.truework.com/login.

If your employer uses Truework, you can use Truework to easily verify your employment and income information when applying to loans, jobs, and apartment rentals. During the background check process for these applications, you will receive an email from Truework to review the information that will be shared, and request changes from HR if any information is out of date. In addition, you can use our self service tool to request a letter of employment by going to www.truework.com/letter.

If you’re a lender, background check company or other third party (a “requester”), you can get started by clicking “Verify an Employee” at the top of the page. You do not need to set up an account first, if this is your first time using Truework, you will create a password to login to the site in the future.

Once we receive your request, we authorize the request directly with the employee automatically (even if you have an authorization or consent form), once the employee reviews the request and authorizes it, the report will be delivered instantly. You will receive email notifications from our system whenver you have a new completed request, or if we need anything from you to finish processing.

Requests are almost always processed within 24 hours. In the instance that an employee is slow to authorize a request, it may take longer. If you are having trouble with a current request, please contact us at support@truework.com.

You will be automatically registered after submitting your first request, you can use this account in the future to view your previous verifications, check the state of any outstanding requests, and easily make a new request.

Truework is the direct partner for many companies to provide fast, accurate, and secure verifications for their employees. For other companies, we have identified the preferred method and automated the process to instantly reach thousands of companies to provide employment verifications. Instead of needing to figure out where to source the information from, whether it be a provider or an HR department directly, we have tools and systems in place to automatically go directly to the information source. Using this method, we complete 90% of employment verification requests in under one day regardless of which company is queried, most verifications are completed in under 2 hours.

Forward the email to [your company]@truework.com. A representative will handle and respond to the request.

Instruct the requester to call 1-833-TRUEWORK or go to www.truework.com to complete their request.

Please reach out to support@truework.com, we'll get back to you soon!

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